Category Archives: Good Customer Service

Does your landscaping company do site visits?

If you’re reading this, it’s likely that you have a yard — or some other outdoor space — in need of landscaping work. You’re unsure who to call because, well, nothing looks worse than bad landscaping work.

The question then arises: Will a landscaping company do a site visit before signing a contract?

The short answer is “yes.” But note that there are a few other steps to take before arranging a site visit with a landscaping company. Keep reading to learn about those steps and what you need to know before signing a contract to make your landscaping beautiful.

Initial Contact

Well, a relationship has to start somewhere, doesn’t it? The first thing to do is call your local landscaping company. From there, you’ll get an idea of their expertise, prices, and general attitude. Everyone has worked with someone they haven’t liked, so best to see if this company will be a good fit from the start. Additionally, the company will be able to get an idea of what kind of work you’re looking for, and will also be able to take notes on your unique situation to make sure everyone is on the same page.

Meet Your Account Manager 

After first contact, your dream landscaping project will be passed on to an account manager. From there, you will discuss the project and reaffirm that your expectations of the project are in line with their notes from the initial conversation. As we all know, things change and it is always better to err on the side of caution. After everything is finalized, you two will arrange for a site visit.

Site Visit

Okay — we’ve made it to the site visit. But that doesn’t mean the project ends there. Similar to the initial contact and meeting your account manager, the site visit will again reaffirm that the company knows what you’re looking for in regards to landscaping work. They’ll take measurements, note specifications, and develop a project proposal for you both to go over.

Scheduling 

Now you’ve met the company, done a site visit, and seen the proposal. Now is the big moment to decide if you want to sign the contract. By this point, having completed an exciting — albeit rigorous — verification process, you should be happy with the plan. A good landscaping company will make sure you feel comfortable, well-informed, and prepared for the project ahead.

Don’t Hesitate to Call0

Whether you’ve got a massive landscaping project, or one that can be finished in a few days, don’t hesitate to give your local landscaping company a call! A good landscaping company will work with you at every step leading up to the project to make sure you’re getting what you need — before you sign off.

Why Customer Service is Important in Landscaping

Whether you’re ordering your morning coffee or calling the pharmacy to ask a question, good customer service probably puts a smile on your face. And when it comes to the landscaping industry, stellar customer service is particularly important. After all, the team you hire will be tackling some pretty large and important tasks, whether that’s installing your patio or devising an outdoor lighting plan that keeps your family safe and comfortable. Here are five tenets of customer service to look for in a potential landscaping company.

Knowledge

You probably have already have a vision for how you’d like your ideal outdoor space designed. However, the landscaping company you choose is ultimately the authority regarding the processes for executing additions and upgrades. When it comes to mechanics, materials, safety and other key issues, you need a landscaping company that has the answers and delivers services based on their expertise.

Transparency

When you’re seeking a landscaper, keep in mind that honesty is a non-negotiable policy. You want to know what is possible for your space, and the right landscaping company will be forthright in their opinions and honest in providing a quote up front — no fibs and no empty promises. This applies to their performance as well. Choose a company that stands behind time estimates, cleanup processes, design components and other details, and you won’t be sorry.

Availability

Maybe something looks amiss with a project, or perhaps you’re worried about the timeline. You need to say something — but no one wants to play endless phone tag or send frantic emails into a black hole. Choose a landscaping company you are confident will be available for questions and problems, both large and small.

Professionalism

You want your landscaping team to be friendly, easy to work with and respectful. The right people for the job will conduct themselves in a professional manner at all times. Ideally, you will see signs of this on a website, blog or social media presence. It’s also best to pick a pro who is savvy about scheduling and billing so you don’t have the team show up unexpectedly or receive hand-scrawled bills taped to your door.

Trustworthiness

Perhaps the most important aspect of any consumer relationship is the trust built while doing business. Look for a landscaping company that possesses credentials and can provide references upon request. Ask how long they’ve been in business, see whether the company resides at a permanent address and inquire about their insurance. The right landscaping team will be happy to answer your questions.

Contact Blue Tree

You can trust Blue Tree Landscaping for all of your outdoor landscaping needs. We have decades of experience and enjoy delivering the best customer service possible. Browse our website to check out our services, and feel free to contact us with questions or to get a quote. We look forward to working with you.