Warranties, FAQs & Care Instructions

Built to Last. Backed for Life.

Blue Tree is a full-service residential design-build firm headquartered in Schwenksville, Pennsylvania, with more than four decades of experience designing, building, and maintaining outdoor living spaces across Southeastern PA. We believe that a contractor's job doesn't end when the last truck pulls out of your driveway. It ends when you're confident that everything we built will perform the way we promised.

That's why we created the Service Hub: a single, organized resource center where you can find warranty details for every service we offer, answers to the questions homeowners ask most, and step-by-step care instructions to protect your investment for years to come.

Every resource in the Service Hub is organized by the five service divisions we operate (Pools, Landscapes, Hardscapes, Healthy Yards, and Premier Outdoor Services), so you can find exactly what you need without sifting through information that doesn't apply to your project.

Find What You Need

Select a resource below, or use the Operation Tags to filter by your specific service.

Warranties & Guarantees

What's covered, for how long, and what to do if something isn't right. Our warranty terms for pools, landscapes, hardscapes, turf care, and maintenance, explained in plain language, not legal jargon.

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Frequently Asked Questions

Real questions from real homeowners about project timelines, costs, materials, maintenance, and what to expect when working with Blue Tree. Filterable by service type.

Browse the FAQ Library

Care & Maintenance Guides

Post-project care guides to help you protect and maintain your investment. Seasonal checklists, product-specific care, and step-by-step instructions, organized by the service we performed.

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Organized by the Service You Need

Select the option that best describes your inquiry and we'll point you in the right direction.

Pools

Pool construction, equipment, water features, renovation, and pool service warranties, FAQs, and care

Landscapes

Landscape design, planting, lighting, irrigation, and garden care warranties, FAQs, and instructions

Hardscapes

Patio, walkway, retaining wall, outdoor kitchen, and fire feature warranties, FAQs, and care

Healthy Yards

Turf care, fertilization, pest control, and lawn program FAQs and care instructions

Outdoor Services

Ongoing maintenance, pool service, paver restoration, and seasonal care FAQs and instructions

We Stand Behind Every Project

Blue Tree's warranty coverage is specific to each service division and the materials we install. Here's a high-level overview. Visit the full Warranties page for complete terms, durations, and coverage details.

Pools

Structural: lifetime structural warranty on concrete pool shells. Equipment and finishes: one year. Plaster color variation, scaling from pH, and minor cracking (crazing) are not covered. These are normal characteristics of hand-applied materials.

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Landscapes

Plant material: one-year, one-time replacement from date of installation. Covers weather-related loss (heat waves, harsh winters). Does not cover loss from homeowner over- or under-watering. Drip irrigation controller must be brought indoors before first frost.

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Hardscapes

Workmanship: two-year warranty on patios, walkways, and all hardscape installations. If an issue arises, we write up a work order and schedule a repair, straightforward, no runaround.

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Healthy Yards

Turf care: no formal warranty on grass seed due to environmental variables, but Blue Tree follows up on seeding work as standard practice, because doing right by our customers matters more than fine print. Mosquito and tick: re-treatment at no additional cost if results are unsatisfactory after an application.

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Outdoor Services

Details on the full Warranties page.

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Common Questions

The Blue Tree Service Hub is organized into three sections: FAQs, Care and Instructions, and Warranties. If you have a general question about pools, landscapes, or hardscapes, start with the FAQs page. If you need step-by-step seasonal guidance on caring for an installed system, go to Care and Instructions. If you have a question about what is covered after a project is complete, go to Warranties. Each section is organized by service division, so pool owners, landscape clients, and hardscape clients can find answers relevant to their specific installation without reading through unrelated content. If you cannot find an answer in any of those sections, the Request a Free Consultation form at the bottom of each page routes your question to the right team member.

Blue Tree's warranty coverage varies by service type. Pool shells carry a lifetime structural warranty on the concrete or fiberglass structure itself. Most other installations, including hardscape, landscape, and irrigation work, carry a 2-year workmanship warranty. Equipment installed by Blue Tree, such as Hayward, Pentair, and Jandy pool equipment, is covered by the manufacturer's warranty, typically 3 years on pumps and heaters. Warranty terms are written into your project contract and are accessible in the Warranties section of this Service Hub. The most important thing to understand is that Blue Tree workmanship warranties are separate from manufacturer passthrough warranties: a warranty claim on a Pentair pump goes to Pentair; a warranty claim about how the pump was installed goes to Blue Tree.

Seasonal care instructions for all Blue Tree service lines are in the Care and Instructions section of this Service Hub. Instructions are organized by service type: pool opening and closing procedures, landscape seasonal maintenance calendars, hardscape care and joint sand maintenance, and irrigation startup and winterization guides. Each guide is written for Southeastern PA conditions specifically, including timing around our frost depth of 36 inches, typical ground freeze dates of mid-December to early March, and Spotted Lanternfly management, which is now relevant to every property in all seven counties Blue Tree serves. Generic manufacturer care guides do not account for these regional specifics, which is why Blue Tree publishes its own care library rather than pointing clients to product datasheets.

To submit a warranty claim, call or email Blue Tree Outdoor Living and describe the issue, including your project address, the approximate installation date, and what you are observing. A team member will schedule an on-site review within 5 to 10 business days, depending on season (spring pool opening and fall closing seasons are our busiest). After the site visit, Blue Tree provides a written resolution, either confirming warranty coverage and scheduling repair or explaining why the issue falls outside warranty terms. Keeping your original contract and any post-project inspection documents makes the claim process faster. Full details on the warranty claim process are in the Warranties section of this Service Hub.

A property with both a pool and landscape installed by Blue Tree has a 12-month service calendar that runs roughly as follows: February and March cover dormant pruning and pre-season pool inspection; April and May cover spring landscape cleanup, pre-emergent application, mulch, and pool opening; June through August cover weekly pool chemistry, lawn fertilization, pest monitoring (Japanese beetle grubs peak June to August), and irrigation management; September and October cover landscape renovation planting, lawn aeration and overseeding, and pool chemistry transition; November covers fall landscape cleanup, Spotted Lanternfly egg mass removal, and pool closing by mid-month. Blue Tree service plans can cover as many or as few of these touchpoints as the property requires.

For urgent service issues during business hours, call Blue Tree Outdoor Living at (610) 222-0590. Our design center is located at 4494 Skippack Pike in Schwenksville. For non-urgent issues or off-hours questions, use the Request a Free Consultation form on this site and note that your inquiry is time-sensitive. Blue Tree does not currently offer 24-hour emergency service for all divisions, so pool equipment failures in the middle of the night should be addressed by shutting off the pump breaker and contacting us the next morning. For a pool structural concern, freeze event, or erosion failure after a major storm, note that in your submission and a team member will prioritize the response.

Service Hub: Warranties,
FAQs & Care Instructions

Built to Last. Backed for Life.

Find What You Need

Warranties & Guarantees

Frequently Asked Questions

Care & Maintenance Guides

Organized by the Service You Need

Pools

Landscapes

Hardscapes

Healthy Yards

Outdoor Services

We Stand Behind Every Project

Pools

Landscapes

Hardscapes

Healthy Yards

Outdoor Services

Common Questions

Everything Your Outdoor
Space Needs. One Team.

Custom Pools & Water Features

Patios, Walls & Outdoor Kitchens

Landscape Design & Planting

Lawn Programs

Landscape Lighting

Year-Round Care

Ready to Start?

Service Hub: Warranties, FAQs & Care Instructions

Built to Last. Backed for Life.

Find What You Need

Warranties & Guarantees

Frequently Asked Questions

Care & Maintenance Guides

Organized by the Service You Need

Pools

Landscapes

Hardscapes

Healthy Yards

Outdoor Services

We Stand Behind Every Project

Pools

Landscapes

Hardscapes

Healthy Yards

Outdoor Services

Common Questions

What does the Blue Tree Service Hub contain, and how do I find what I need?

How does Blue Tree's warranty structure work across different service lines?

Where do I find seasonal care instructions for my pool, landscape, or hardscape?

How do I submit a warranty claim with Blue Tree?

What does year-round maintenance actually look like for a property with both a pool and a landscape?

How do I reach Blue Tree for an urgent service issue?

Everything Your Outdoor Space Needs. One Team.

Custom Pools & Water Features

Patios, Walls & Outdoor Kitchens

Landscape Design & Planting

Lawn Programs

Landscape Lighting

Year-Round Care

Ready to Start?

Services

About Blue Tree

Resources and Get in Touch

Free Consultation

Designed and built as one project.

Service Hub: Warranties,
FAQs & Care Instructions

Everything Your Outdoor
Space Needs. One Team.